Refund policy

Refund: Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

There is a 30-day return policy, which means you have 30 days after receiving your item to request a return, based only on damages. We do not accept any exchanges, due to hygienic purposes.

To be eligible for a return, your must show proof of damages or the incorrect order. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at UllajewelryCO@gmail.com.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at UllajewelryCO@gmail.com. 

I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at UllajewelryCO@gmail.com.